Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Utility Billing & Collections
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Utility Billing & Collections
Pay Online:
Set up auto payments or make one-time payments as a guest at bit.ly/pay_tosp
Pay by Phone:
Pay by phone at 1-800-272-9829. Enter jurisdiction code 4395. ACI charges a nominal fee for this service.Pay by Bank Draft:
The bank draft application can be downloaded or is available at the Utility Billing Office. Once the form has been completed and a voided check attached, please return the documents to the Utility Billing and Collections Office.Pay in Person:
Billing and Collections Office:
180 SW Broad St.
Southern Pines, NC 28387
Secure Drop Box:
One box is at our front door. Or stay in your vehicle and use the box behind our building, on the left before the post office boxes. Include the bottom portion of the bill along with a check or money order (no cash).Pay by Mail:
Town of Southern Pines
P.O. Box 600
Southern Pines, NC 28388 -
If you have a leak, we are happy to offer you a free leak adjustment. The leak adjustment will never lower your bill below your average payment, only reduce a clear increase in usage. You may apply for this adjustment once per year. Please contact Utility Billing at 910-692-2206 for more information.Utility Billing & Collections
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Utility Billing & Collections
The town owns and takes care of a cemetery on Morganton Road, near the U.S.-1 interchange. We sell plots to both residents and nonresidents. The current rate for residents is $750 per plot, and $1,500 per plot for nonresidents. Please contact the Utility Billing Office at 910-692-2206 for the appropriate forms to identify and purchase a plot. Visit the Mt Hope Cemetery Facilities page for more information.
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Utility Billing & Collections
The only Business License required by the Town of Southern Pines is a Beer and Wine Privilege License.
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Please complete this form and deliver in person to the Utility Billing Office at:Utility Billing & Collections
180 SW Broad St.
Southern Pines, NC 28387
We can usually turn your water on within a day, although we encourage you to give us greater notice. -
Utility Billing & Collections
The bank draft application can be downloaded or is available at the Utility Billing Office. Once the form has been completed and a voided check attached, please return the documents to the Utility Billing Office at:
180 SW Broad St.
Southern Pines, NC 28387A $0.50 monthly credit is given each month your account is on bank draft. Please allow 30 days before your account will be drafted from the date of sign-up.
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The Town of Southern Pines requires a deposit for water and or sewer service when you begin renting a property. This deposit is not usually collected by your real estate agent or property manager. The deposit varies and would need to be paid at the Utility Billing Office as part of turning on your water service.Utility Billing & Collections
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Utility Billing & Collections
Please review our Swimming Pool Code Requirements to understand the design and permitting requirements for your project.
You should also know that when you fill your swimming pool, you can qualify for a waiver on your sewer charge for the amount of water you use for your pool. Please contact the Utility Billing Office at 910-692-2206 to apply for the fee waiver.
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Utility Billing & Collections
Complete the Beer & Wine License Application with the Town of Southern Pines Utility Billing Department at 180 SW Broad St (910-692-2206) and then take a copy of completed application to the Southern Pines Police Department.
Complete required inspections with the Planning and Inspections Department ( 910-692-4003) and Local Government Opinion/Packet with the Southern Pines Police Department (910-692-2732).
Submit NC ABC Package to NC ABC Commission in Raleigh.
When temporary ABC Permit has been issued by the state you must bring it to the Utility Billing Department. Then your local Beer and Wine License can be generated and paid for.